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Książki & Multimedia > Książki
Opis - Pierwsze na świecie świadectwo ofiary zbrodni honorowej. Miała siedemnaście lat i zakochała się: zhańbiła rodzinę. Więc rodzina wydała na nią wyrok śmierci... Pokochała go pierwszą miłością. Myślała, że się z nią ożeni. Ale ukochany zniknął, a ona odkryła, że jest w ciąży. A w jej świecie to najcięższa zbrodnia... W zapomnianej przez Boga wiosce w Cisjordanii kobiety są warte mniej niż zwierzęta domowe. Tu mężczyzna jest panem życia i śmierci żony, córki, siostry. Brat może bezkarnie zabić siostrę, matka - córkę, kolejną bezużyteczną dziewczynkę, jaka się urodzi. Tu kobiecie odbiera się godność, a nawet życie zgodnie z odwiecznym obyczajem i uświęconą tradycją. A śmierć jest karą dla dziewczyny, która zhańbi rodzinę. Tak jak Souad. Wyrok wydaje jej ojciec. Szwagier dokonuje egzekucji. Oblewa Souad benzyną i podpala... SOUAD przeżyła - cudem, ale rodzina usiłowała zabić ją nawet w szpitalu. Na zawsze jednak pozostanie straszliwie okaleczona - na ciele i duszy. I wciąż musi się ukrywać; dopóki żyje, jej rodzinę okrywa hańba. Spalona żywcem, opublikowana pod pseudonimem szokująca opowieść o piekle, jakim było jej dzieciństwo i młodość, stała się międzynarodowym bestsellerem. Wydana w 37 w krajach książka przerywa tabu milczenia wobec istniejącej nadal w krajach muzułmańskich barbarzyńskiej tradycji. Nieludzkiego obyczaju, prawa mężczyzn, na mocy którego co najmniej pięć tysięcy kobiet pada co roku ofiarą zbrodni honorowej. Nazwa - Spalona Żywcem Wyd. Kieszonkowe Autor - Souad Oprawa - Miękka Wydawca - Amber Kod ISBN - 9788324159406 Kod EAN - 9788324159406 Wydanie - 1 Rok wydania - 2016 Tłumacz - 31182,maria rostworowska; Format - 110 x 175 x 14 Ilość stron - 224 Podatek VAT - 5% Premiera - 2016-06-23
Call Me Athena Goosebottom Books Llc
Książki / Literatura obcojęzyczna
Athena, Greek Goddess of Wisdom, steps fully formed from her father's head into the already established world of the Olympians. A motherless newcomer, she has to find her own place and purpose. Her adventures bring her down to Earth, where she forms close bonds with the Greek Heroes. Her attachment to three in particular--Diomedes, Odysseus, and Achilles--draws her into the Trojan War. How will she protect her friends and end the conflict? What are the ramifications on Olympus? Where does Athena finally find herself at home--and where can you find her now? Told by Athena in the first person, this lively book gives young readers a unique entry into the world of Greek mythology and provides interesting cultural and historical context in a nonfiction section illustrated with a family tree of the Olympians, maps, and photographs.
Faith of Her Own World Publishing Co
Książki / Literatura obcojęzyczna
"Fuller understands what readers look for in her novels, and she more than meets all expectations." -RT Book Reviews of Faithful to Laura Can Anna Mae heed God's call on her life, even if it means leaving behind everything she knows ...and everyone she loves? Ever since Anna Mae's childhood friend Jeremiah left their Amish community, she's questioned her own place in the Amish world. The Amish life feels as if it's closing in on her, and with her mother trying to set her up with potential suitors, Anna Mae feels trapped in a life she's not sure she wants anymore. But she's never told anyone that she longs for a tiny taste of freedom-freedom that could be very costly. When Jeremiah suddenly reappears in Middlefield to help his mentor, Yankee veterinarian Dr. Miller, new questions surface for Anna Mae, along with feelings she'd never fully acknowledged before. As Anna Mae and Jeremiah rekindle their friendship, old feelings take on new meaning. Yet the question still lingers: What is God's plan for her life? Should she stay, keeping loyal to her Amish family, or does God have a bigger plan-one that provides more freedom than she could imagine? The answers do not come easily, and the answer to God's call may lie in different directions ...for both of them. Includes Reading Group Guide
Les Amies De Place Blanche_Stromholm Christer Wydawnictwo: Dewi Lewis Publishing
WYDAWNICTWA ALBUMOWE > Fotografia > Tematyczna > Artystyczna
Les Amies De Place Blanche ISBN: 9781907893155 Autor: Stromholm Christer Rok wydania: 2012-03-13 Ilość stron: 224 Oprawa: twarda Format: 290 x 203 mm 'This is a book about insecurity. A portrayal of those living a different life in that big city of Paris, of people who endured the roughness of the streets. This is a book about humiliation, about the smell of whores and night life in cafes. This is a book about the quest for self-identity, about the right to live, about the right to own and control one's own body. This is also a book about friendship, an account of the life we lived in the place Blanche and place Pigalle neighbourhood. Its market, its boulevard and the small hotels we resided in. These are pictures from another time. A time when de Gaulle was president and France was at war against Algeria. These are pictures of people whose lives I shared and whom I think I understood. These are pictures of women - biologically born as men - that we call 'transsexuals'. As for me, I call them 'my friends of place Blanche'. This friendship started here, in the early 60s and it has been going on for 22 years.' - Christer Stromholm, 1983 The book includes the original essays by Stromholm and publisher Johan Ehrenberg as well as newly commissioned texts by Jackie and Nana, two of the women who feature in many photographs in the book. The introduction is by Helene Hazera, a leading French journalist, actress, director, and televison producer who is also a transsexual.
Amies De Place Blanche DEWI LEWIS
Książki / Literatura obcojęzyczna
'This is a book about insecurity. A portrayal of those living a different life in that big city of Paris, of people who endured the roughness of the streets. This is a book about humiliation, about the smell of whores and night life in cafes. This is a book about the quest for self-identity, about the right to live, about the right to own and control one's own body. This is also a book about friendship, an account of the life we lived in the place Blanche and place Pigalle neighbourhood. Its market, its boulevard and the small hotels we resided in. These are pictures from another time. A time when de Gaulle was president and France was at war against Algeria. These are pictures of people whose lives I shared and whom I think I understood. These are pictures of women - biologically born as men - that we call 'transsexuals'. As for me, I call them 'my friends of place Blanche'. This friendship started here, in the early 60s and it has been going on for 22 years.' - Christer Stromholm, 1983 The book includes the original essays by Stromholm and publisher Johan Ehrenberg as well as newly commissioned texts by Jackie and Nana, two of the women who feature in many photographs in the book. The introduction is by Helene Hazera, a leading French journalist, actress, director, and televison producer who is also a transsexual.
Nightmare Place Orion (an Imprint of The Orion Publishing Group...
Książki / Literatura obcojęzyczna
Sometimes, there's a thin line between love and hate. Or at least that's one theory for DI Zoe Dolan, tracking the Creeper - a stalker who's been breaking into women's homes and attacking them. But the Creeper's violence is escalating and there's no pattern, no clue as to how he's getting in, and no clue as to who's next. Until Jane Webster gets a call to the helpline where she volunteers. It's meant to be a confidential service and Jane is torn - it could be a hoaxer, but the soft voice at the end of the line has the ring of truth about it. He says he loves these women - but it's a love that ends in blood. When Jane tells the police, it should be the lead that Zoe needs - but it only pulls her further into a case that is already taking her dangerously close to the past she's never fully escaped. For Jane, Zoe and all the other young women of the city, suddenly nowhere is safe. Particularly their own bedroom at the dead of night...
Książki & Multimedia > Książki
Opis - Introduction (...) the future development of international civil aviation can greatly help to create and preserve friendship and understanding among the nations and peoples of the world, yet its abuse can become a threat to the general security; and (...) it is desirable to avoid friction and to promote that cooperation between nations and peoples upon which the peace of the world depends;1 Air passenger rights have become one of the most important consumer rights areas since the number of people who are travelling is growing every year.2 "Over the last thirty years, there has been a boom in mobility in Europe. For millions of citizens travel has become a reality, indeed a right (...) The air transport sector has seen a number of changes: the emergence of low cost airlines, the restructuring of other airlines, the opening up of new routes, and the availability of information or tickets on the Internet with a general reduction in fares. Millions of people have flown as a result of the setting up of an internal aviation market".3 According to Vice-President of the Commission Siim Kallas, responsible for transport "passengers need a common set of principles, so that they can be more easily aware of their rights if something goes wrong with their trip, regardless of the mode of transport they use or whether a journey takes place wholly within a single Member State or goes through an intra-Community or external frontier"4. Europe's success in securing and upholding passenger rights is one of the resounding achievements of the EU transport policy. Therefore, it was 1 Preamble to Convention on International Civil Aviation, signed at Chicago, on 7 December 1944 (Chicago Convention). 2 ECC-Net Air Passenger Rights Report 2011 - in the aftermath of the 'Volcanic Ash Crisis', October 2011 (available at http://ec.europa.eu/consumers/ecc/docs/ecc_net_air_passenger_ report_2011.pdf). 3 Communication From The Commission To The European Parliament And The Council Strengthening passenger rights within the European Union, Brussels, 16.2.2005 COM(2005) 46 final. 4 http://ec.europa.eu/transport/passenger-rights/en/index.html 8 Introduction necessary for the European Community to strengthen the rights of passengers and to ensure that air carriers operate under harmonized conditions in a liberalized market. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market.5 Air passenger rights can cover the following fields: People with disabilities and people with reduced mobility; Denied boarding; Cancellation; Long delays; Problems with Baggage; Identity of the airline; Package holidays; Price transparency. All these fields are covered by special regulations. Notwithstanding the most controversial and with unclear provisions is Regulation (EC) 261/20046. Therefore, there is a need to analyse the existing judgments and different theories in legal doctrine regarding this Regulation. It introduced important new rights for air passengers in the event of denied boarding, long delay, cancellations and downgrading. The Regulation took effect on 18 February 2005 and sets a minimum level of quality standards in order to protect passengers. It repealed Regulation (EEC) No. 295/91 and it sets out the entitlements of air passengers when a flight that they intend to travel on is delayed or cancelled, or when they are denied boarding to such a flight due to overbooking, or when the airline is unable to accommodate them in the class they had booked. It is very important to ensure a high level of protection for passengers. Moreover, full account should be taken of the requirements of consumer protection in general. As it is stated in Preamble to Regulation 261/2004, denied boarding and cancellation or long delay of flights cause serious trouble and inconvenience to passengers and the number of passengers denied boarding against their will remains too high, as does that affected by cancellations without prior warning and that affected by long delays. Therefore, it was necessary for the European Community to strengthen the rights of passengers and to ensure that air carriers operate under harmonized conditions in a liberalized market. It is also stated that the number of passengers denied boarding against their will should be reduced by requiring air carriers to call for volunteers to surrender their reservations, in exchange for benefits, instead of denying passengers boarding, and by fully compensating those finally denied boarding and that passengers denied boarding against their will should be able either to cancel their flights, with reimbursement of their tickets, or to continue 5 European Commission, Air - legislation in force since 2005 at: http://ec.europa.eu/transport/ themes/passengers/air/index_en.htm 6 Official Journal of the European Union, L 46, pp. 1-7 (17-2-2004). Introduction 9 them under satisfactory conditions, and should be adequately cared for while awaiting a later flight.7 As IATA indicates, airlines are committed to looking after their passengers, and overlapping passenger rights regimes around the world creates difficulties for the industry and confusion for passengers. The patchwork of regimes defeats the purpose of providing passengers with clear, transparent rights that they can count on. Clear information to passengers on their rights should be the first priority of government and the industry.8 In response to this, the industry unanimously adopted a set of principles at the 2013 IATA Annual General Meeting. The principles call on governments to develop consumer protection regulations that:
Ma, it's a Cold Aul Night an I'm Lookin for a Bed MAINSTREAM PUBLISHING
Książki / Literatura obcojęzyczna
In this latest instalment of Martha Long's real-life account of abuse, deprivation and cruelty at the hands of her mother's partner and the establishment, Martha is now 16 and her time at the convent school is up. In "Ma, It's a Cold Aul Night an I'm Lookin for a Bed", she leads us through her first months of freedom. With no home to go to, Martha leaves the convent carrying her suitcase and a burning ambition to shake off her impoverished past. Hungry to become a person who will blend in with the middle classes, Martha yearns to be accepted as someone who can be loved, respected, and one day have a home of her own where she will be safe. But this is 1960s Dublin, where poverty is rife and the Church works together with the Irish government to keep the poor and the ignorant in their place. Martha first finds work as a home help with a loving, lively family, which leads her to a job in a shop, an Italian fish and chip cafe, then as a skivvy in a miserable household where she is reminded of the terror Jackser brought into her life. Chance meetings with brothers and old friends from the convent lift Martha's spirits, but soon she is back on the streets searching for work and a warm bed to call her own. Martha is not often deterred when fate deals her a blow. 'Life is a bowl of cherries!' she reasons. But heartache awaits as people turn her away and predators lurk in the shadows.
Oxygen Forensic Detective (zawiera 12 m-cy aktualizacji) GSM-Support, Kraków
Oprogramowanie użytkowe > Oxygen > Programy dla śledczych
Oxygen Forensic Detective (zawiera 12 m-cy aktualizacji) - to oprogramowanie dla komputerów klasy PC służące do wydobycia maksymalnej ilości informacji z telefonów komórkowych i smartfonów, w celach dochodzeniowo-śledczych. Program ten odegrał znaczącą rolę w śledztwach w postępowaniach kryminalnych i innych w ponad 20 krajach na całym świecie. Jednym z głównych zastosowań tego oprogramowania jest odzyskiwanie informacji, które mogą służyć jako dowód w postępowaniu sądowym. Firma GSM-SUPPORT posiada bezpośrednią autoryzację od producenta na sprzedaż oprogramowania firmy Oxygen Software. Supports live data acquisition from 11,000+ mobile devices running on iOS, Android, Windows 8, Windows Mobile 5/6, RIM(Blackberry), Symbian, Bada, Chinese MTK chipset, and feature phones. Offers advanced Oxygen Forensic
Come On - A My House Bear Family Records
1. Everybody Has A Laughing Place 2. How Do You Do 3. Zip A Dee Doo Dah 4. Uncle Remus Said 5. Sooner Ar Later 6. Tira Lira Li 7. I'm Sorry I Didn't Say I'm Sorry 8. Bread And Butter Women 9. My O'darlin' My O'lovely My O'brian 10. Grieving For You 11. The Chowder Social 12. The Click Song 13. It's Like Taking Candy From A Baby 14. At A Sidewalk Pennt Arcade 15. I'm Mt Own Grandpaw 16. The Secretary Song 17. A Boy From Texas, A Girl From Tennessee 18. Saturday Night Mood 19. Who Killed 'Er 20. There's A Man At The Door 21. You Started Something 22. Straighten Up And Fly Right 23. I Got Rhythm 24. How High The Moon 25. Dear Mother 26. Cabaret 27. Cd2 When You're In Love 28. It's A Cruel, Cruel World 29. Busy Line 30. A You're Adorable 31. San 32. If I Had A Million Dollars 33. Cabaret 34. Bargain Dat 35. Lover's Gold 36. The Four Winds And The Seven Seas 37. Don't Cry Joe 38. There's A Broken Heart For Every Light On Broadw 39. Oh, You Beautiful Doll 40. The Kid's A Dreamer 41. Chicago 42. Why Don't You Haul Off And Love Me 43. The Canasta Song 44. I Only Saw Him Once 45. A Good Time Was Had By All 46. On An Ordinary Morning 47. Crying Myself To Sleep 48. Peach Tree Street 49. Crying Myself To Sleep 50. Why Fight The Feeling 51. Where Do I Go From You 52. I'm The One Who Loves You 53. I Wispher Your Name 54. Cd3 Bless The House 55. Marrying For Love 56. You're Just In Love 57. The Place Where I Worship 58. The House Of Singing Bamboo 59. Love Means Love 60. Cherry Pies Ought To Be You 61. Sentimental Music 62. I Still Feel The Same About You 63. I Still Feel The Same About You 64. When Apples Grow On Cherry Trees 65. Beautiful Brown Eyes 66. Shot Gun Boogie 67. Mixed Emotions 68. The Kentucky Waltz 69. The Lady Is A Tramp 70. I'll Be Around 71. Come On A My House 72. Rose Of The Mountain 73. If Teardrops Were Pennies 74. Find Me 75. I'm Waiting Just For You 76. I'm From Texas 77. Stick With Me 78. I Wish I Wuz 79. Half As Much 80. Be My Life's Companion 81. Cd4 Did Anyone Call 82. Tenderly 83. Why Don't You Love Me 84. Poor Whip, Poor Will 85. Botch-a-me 86. On The First Warm Day 87. Intro To Too Old To Cut The Mustard 88. Too Old To Cut The Mustard 89. Who Kissed Me Last Night 90. Blues In The Night 91. Good For Nothin' 92. Sweet Leilan 93. You'll Never Know 94. When You Wish Upon A Star 95. Over The Rainbow 96. On The Atchison 97. The Coninental 98. In The Cool, Cool, Cool Of The Evening
Shadow of the Sun Penguin
'Only with the greatest of simplifications, for the sake of convenience, can we say Africa. In reality, except as a geographical term, Africa doesn't exist'. Ryszard Kapuscinski has been writing about the people of Africa throughout his career. In a study that avoids the official routes, palaces and big politics, he sets out to create an account of post-colonial Africa seen at once as a whole and as a location that wholly defies generalised explanations. It is both a sustained meditation on the mosaic of peoples and practises we call 'Africa', and an impassioned attempt to come to terms with humanity itself as it struggles to escape from foreign domination, from the intoxications of freedom, from war and from politics as theft. The Beginning: Collision, Ghana 1958 More than anything, one is struck by the light. Light everywhere. Brightness everywhere. Everywhere, the sun. Just yesterday, an autumnal London was drenched in rain. The airplane drenched in rain. A cold, wind, darkness. But here, from the morning
Blood Doctor Penguin
Powieści i opowiadania
A Gentle Rain BELLEBOOKS INC
Książki / Literatura obcojęzyczna
Big contemporary southern romance from bestselling women's fiction author Deborah Smith (A PLACE TO CALL HOME, SWEET HUSH, THE CROSSROADS CAFE.) A Connecticut heiress learns she's adopted. Her birth parents are mentally handicapped ranch workers in northern Florida. She gets a job at the ranch under a false name in order to learn more about her parents. To her surprise she falls in love with them, the ranch, and the ranch's handsome owner, a part-Seminole Indian "cracker cowboy" who cares for handicapped ranch hands including his own brother.
Under the Duvet Penguin
Powieści i opowiadania
'When people ask me what I do for a crust and I tell them that I'm a novelist, they immediately assume that my life is a non-stop carousel of limos, television appearances, hair-dos, devoted fans, stalkers and all the glitzy paraphernalia of being a public figure. It's time to set the record straight. I write alone, in a darkened bedroom, wearing my PJs, eating bananas, my laptop on a pillow in front of me ...' Her novels are adored by millions around the world
Management - The Essence of the Craft Campus Verlag GmbH
Książki / Literatura obcojęzyczna
Author's Preface to the English Edition 2010 In this book I am presenting a new kind of management for a new kind of world. It is my concept of right and good management for functioning organizations in functioning societies of exceeding complexity. The need for such a concept arises because conventional management - by which, basically, I mean the US-type management theory and practice now applied worldwide - has come to its very limits as it is unable to deal with the consequences of its own success. The result of its tremendous achievements is a world of inextricably interrelated dynamic systems which are incomprehensibly complex. This has largely been ignored by the dominating US management approach because it was never designed for such conditions. It now fails exactly for this reason, thereby causing the present crisis. I have actually been predicting this for years in many of my publications, including the German version of this book which was first published in 2005. The fact that success almost inevitably breeds its own failure is often overlooked, although it is well known in many fields and in particular in those that accept complexity explicitly as their research subject such as biology or ecology. Albert Einstein already remarked that one cannot solve problems with the same methods which produced them. Failure to manage complexity as the major cause of the worldcrisis What, at present, a majority - at least in the West - considers to be a mere financial crisis can probably be much better understood if it is looked at from an altogether different perspective: the failure to understand and manage complexity. Business and society seem to be undergoing one of the most fundamental transformations in history. Only on the surface, and only if perceived in conventional categories, do present changes appear to be financial and economic in nature. What is happening might better be understood as an Old World dying because a New World is being born. There will hardly be any bridges back to the old state of affairs. Perhaps the most practical premise to navigate by is that whatever can change will change. If so, we are witnessing no less than the almost complete collapse of the formerly so efficient US management approach, which was developed mainly in the context of business administration and taught in business schools as the ultimate wisdom with regard to the running of corporations in a world where its premises applied to an ever lesser degree. Its realities have already been changing for quite some time but this went largely unnoticed because most people tend to see only the old familiar patterns in the new realities. We are experiencing in particular the failure of the US-type of corporate governance and the kind of top management which is dominated almost exclusively by financial variables only. We see the collapse of the shareholder value approach, which due to its short term profit orientation is largely ignoring the customer and is hostile to future-oriented investing and innovating, thereby systematically misdirecting the allocation of societal resources. The failure of the US-approach is, among other aspects, the consequence of mistaking financial investment for real investment, thereby undermining the former strengths of the US-economy, of confusing mountains of bad debts with sustainable wealth, and of failing to distinguish between healthy and pathological growth. Ironically, what collapsed first was the financial system which appeared to be the most highly developed and sophisticated system ever designed. It was believed to be free of systemic risk by most experts and run by the world's most excellent executives educated in what were thought to be the best universities and business schools worldwide. However, complex systems have properties and laws of their own. Their driving forces - if systematically ignored - make them inevitably go out of control. Such systems are incomputable and unpredictable in principle and incomprehensible to the conventionally educated mind. They are non-linear, self-dynamic and continuously self-changing and self-restructuring in unforeseeable ways. They are largely self-organizing and self-regulating. Nevertheless, they can be - up to a degree - controlled and regulated albeit only by a fundamentally different kind of thinking, a new approach for managing complexity and by applying the right methods and tools which are the subject of this book and its companion volumes. Reliable Functioning by Wholistic Management Systems Economic and financial measures on the macro level alone will hardly cure the crisis. What it takes on the level of societal institutions is a new way of functioning which is described in my six volume series Management: Mastering Complexity in which I present my Malik Wholistic General Management Systems. This first volume contains an overview of the system as a whole whereas the other five volumes will describe the constitutive parts of the system. The second volume "Corporate Policy and Governance: How Organizations Self-Organize", was published in 2008 in German and will be available in English soon. The third volume on strategy is still due in 2010. The remaining three volumes will be dedicated to the new structure for functioning complex organizations, their appropriate culture and the kind of executives who have to be able to understand and master complexity. Together these six volumes will contain the essence of the most comprehensive General Management System worldwide. To the best of my knowledge my Wholistic General Management Systems are globally the only ones explicitly designed to ensure reliable functioning under conditions of exceedingly high and dynamic complexity. For this reason and because my Management Systems are universally applicable conventional business administration plays a limited role in my book. For practical reasons, however, I am going to illustrate the application of my systems mainly in the context of the business enterprise. Familiar concepts and terms are left unchanged wherever possible in order to avoid confusion for the practitioner whereas their meaning and most contents are new and different. The important new knowledge for mastering complex systems does not come from economics or business administration but from what I call the Complexity Sciences, i.e. Systemics, Bionics and Cybernetics, which can also be called the Sciences of Functioning. For the term "Functioning" I often use the synonym "Right and Good Management" as opposed to wrong and bad management. By this I want to point to the need to understand management as a true profession with its own standards of craftsmanship as indicated in the subtitle of this book. If the institutions of today's and more so of tomorrow's societies are supposed to function, management needs to liberate itself from fashions and fads and has to become a profession of the same status as for example the profession of the surgeon, the aircraft pilot or the lawyer all of which have as a matter of course their standards of professionalism. The foundation for a profession of effective management for functioning institutions is to be found in my earlier book Managing Performing Living. My General Management Systems - with the support of the experts of my own organization - have been developed, tested and implemented in numerous cases over more than 30 years in all sorts of institutions in business and non-business areas mostly in Europe and particularly in the German speaking world including their worldwide subsidiaries. What works in the complexities of these areas will almost certainly work worldwide. Having discussed the structure, functioning principles and effects of my systems with tens of thousands of executives of all levels I have strong arguments that there is only one kind of management that works effectively, namely Right and Good Management as I present it in my books, and that it is - contrary to mainstream thinking - universally valid and culturally invariant. Fashionable arbitrariness which so often characterizes management should not be given any place in what is one of the most important social functions. In most respects my Wholistic Management Systems for Functioning are the opposite of what is taught in most business schools. That they will have to change fundamentally as a consequence of the global crisis is hesitatingly becoming apparent to some - among them also a few leading ivy league schools. But it might be a long and hard way for them to recover from the fallacies of their own teachings and partly from the application of wrong management to themselves. At the same time, however, if they manage to change radically and fast it is one of the greatest opportunities for them to show effective leadership in the service of a functioning society in times of great change. Fredmund Malik St. Gallen, January 2010 Introduction "The very first step toward success in any occupation is to become interested in it." Sir William Osler (1849 - 1919), physician Our increasingly complex world cannot function without management, and it can hardly function without precise management. This is true for all kinds of societal institutions, be it commercial enterprises or other organizations. The purpose of this book is to help their managers and employees fulfill their demanding occupational tasks in a professional manner. In the midst of a jumble of doctrines, ideologies, and true innovations, this book will provide the overview required to distinguish right from wrong and useful from useless. These distinctions are indispensable for meeting both individual and shared responsibilities at each stage of a professional career. They are also crucial for successful and productive interaction. This book is a compact compendium for right and good management - for general management - in that it provides the necessary overview of what it entails. In the following volumes of this series, each of the elements of right and good management will be described in greater detail, including both theoretical content and recommended implementation approaches. Interested readers will be able to familiarize themselves with the tools and practices of the craft, along with numerous practical examples. As such, the present book is a prelude to a practical, comprehensive guide to what the management craft and managerial professionalism must entail. Sound general management is not about doing something new, modern, or fashionable. What matters is that it is right, that it works, and that it helps practitioners fulfill their tasks to the best of their abilities. The subject of this book - and of the rest of my publications - is not the "management thinking of today". Rather, all my books are practical guides to effectiveness. They point out my personal opinions on different matters, which are often not in sync with mainstream thinking. Management. The Essence of the Craft continues, enlarges upon, and complements my book Managing Performing Living. While the latter deals with the conduct and actions of the individual manager, the present book goes much further in that it deals with the institution as a whole - with system-oriented general management. The book contains a series of propositions which, compared to mainstream thinking, may be regarded as provocative, unusual, and frequently even wrong - at least initially. In this book, and the books to follow, I am putting my arguments forward for discussion. Central Propositions 1.Management is society's most important function. The functioning of society depends on management. Only management turns resources into results. 2.Management can largely be acquired by learning. It is a profession and a craft. It follows the same rules of professionalism that are known and have proven useful in other professions. Talents are useful but not essential. 3.The only kind of management a person needs to learn is right and good management. Right and good management is universal, invariant, and independent of culture. It is equally valid for all kinds of organizations and all countries. There is no need for international, multicultural, or global management. All effective institutions function in the same way. They employ the same functional principles. 4.Apparent differences are not related to management but to the nature of the different tasks to be fulfilled in different organizations. 5.Not everyone can manage just any organization. This is not due to management skills but to the difference in operational tasks. 6.All managers in all organizations and across all hierarchy levels need the same kind of management skills. Not all, however, need them in the same degree of comprehensiveness and detail. Disregarding this principle leads to a lack of orientation and direction, which, in turn, means the end of communication and function. 7.In my view, most of the management ideas prevailing over the past fifteen years or so are false, misleading, and harmful. This is true in particular for anything related to the doctrine of shareholder value and its consequences - such as value-increasing strategies and a way of thinking that focuses predominantly on financial aspects. The stakeholder approach is equally wrong. 8.The economic difficulties of our time, which I believe will inevitably deepen, are largely due to factors other than political errors. They are results of misguided management, of faulty and poor management. As a result, the question as to what right and good management is gains all the more importance. A Word on the Terms Used In management - as opposed to other, more advanced and mature disciplines of learning - there is no such thing as uniform or common parlance. Quite to the contrary: most authors attempt to impress readers by inventing their own terms and slogans. This is a roadblock to progress and to acquiring management skills. For this book, I essentially draw on the terms used in the St. Gallen Management Model, the first and so far only wholistic, system-driven management model, as well as on the linguistic usage of Peter F. Drucker, the doyen of management theory. As far as cybernetics and system sciences are concerned, I draw on the terms used by Stafford Beer, the originator of management cybernetics, and my own book Strategie des Managements komplexer Systeme ["Strategy for the Management of Complex Systems"]. 1.The terms "company", "organization", and "institution" are largely used in the same sense. Certain variances in meaning relate to the degree of generality, or the special limitation to a segment of society. The most general terms are "institution" and "organization". They refer to all organizations existing in a society, no matter what kind or legal form. The term "company", in essence, belongs to the business sector. Whenever no specific pointers are provided, it will be clear from the context what I mean when using each of these terms. The term most frequently used in this book is "company" and other terms related to it, such as "corporate policy". The statements made will generally be applicable to all kinds of institutions. Depending on the field of usage, the terms might need to be adapted somewhat, as in "educational policy" or "health policy". 2.The term "management" itself can be understood in several ways: Firstly, as a function that exists in any kind of organization and is indispensable for its functioning. This is the so-called functional dimension of management. It is neither linked to specific persons nor to organizational elements. This function is not perceptible to our senses. It is incorporated in certain actions taken by individuals and in this way its impact is perceived. Secondly, the term "management" can be understood to be the sum of the legal and/or organizational authorities in an institution. Examples include the executive board of a private company, the executive committee of a public company, a national government, or a university's board of directors. This is referred to as the institutional dimension, and it also includes expanded boards of managers, group management, management circles, or partners' conferences. As far as mandatory and/or higher-level authorities are concerned, the respective responsibilities, rights, obligations, and accountabilities are governed by laws, articles of incorporation, or statutes. Those of other organizational entities are determined by common sense and habits. Thirdly, management can be understood to include the persons that belong to the institutional authorities mentioned. This is the personal dimension of management. In particular the terms "top management" and "top manager" frequently carry that meaning. 3.I use the term "management" in the same meaning as its German equivalent "Führung". Both terms mean the same. In all my German-language publications, I use the two terms synonymously. By contrast, the terms "management" and "leadership" do not mean the same. 4.In the chapter on structure, the term "organization" carries two different meanings: the first, as mentioned above, is what we refer to when we speak of an institution being an organization; the second is what we mean when we speak of an institution having an organization. Which one of the two meanings applies should be clear from the particular context.
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