krainaksiazek managing public organization through leadership 20116725

- znaleziono 38 produktów w 2 sklepach

Managing Human Behavior in Public and Nonprofit Organization - 2826964002

401,21 zł

Managing Human Behavior in Public and Nonprofit Organization Sage Publications

Książki / Literatura obcojęzyczna

The only text in management and organisational behaviour to focus on public organisations, non-profit organisations, and school systems, this established text develops competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making.

Sklep: Libristo.pl

Managing Human Behavior In Public And Nonprofit Organizations - 2840256694

539,99 zł

Managing Human Behavior In Public And Nonprofit Organizations

Książki Obcojęzyczne>Angielskie>Economics, finance, business & management>Business & management>Ownership & organization of enterprises>...

The Only Text In Management And Organisational Behaviour To Focus On Public Organisations, Non-profit Organisations, And School Systems, This Established Text Develops Competency In Critical Management And Leadership Skills Including Communication, Motivation, Teamwork, Group Dynamics, And Decision Making.

Sklep: Gigant.pl

Managing the New Customer Relationship - 2826837956

142,34 zł

Managing the New Customer Relationship Wiley

Książki / Literatura obcojęzyczna

Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP "Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize on the rapidly evolving social computing, mobility and customer analytics technologies described in this book. Checklists, self-assessments and graphical frameworks deliver pragmatic value for the practicing manager." -- William Band, Vice-President, Principal Analyst, Forrester Research Inc., Cambridge, MA "A very comprehensive and practical book on managing relationships with existing customers in the age of social media! I particularly enjoyed reading chapters on teaching customers new behaviors, which were illustrated by excellent case studies." -- Jagdish N. Sheth, Ph.D. , Charles H. Kellstadt Professor of Marketing, Emory University, Atlanta, GA "The strategic breadth and depth of this book is impressive as Gordon explores the new customer and how to plan and manage the new customer relationship. I found his review of strategies, techniques and technologies for social, mobile, mass customization and customer analytics to be particularly insightful. Gordon urges marketers to live and breathe one-through-one marketing and to master social engagement techniques. The checklists, cases and examples make the content grounded and actionable. This is an important, current and detailed book to which every organization should pay close attention to improve customer relationships and create shareholder value." -- Marcus Ruebsam, Vice-President, Line-of-Business Marketing Solutions, SAP AG, Walldorf, Germany "There are many books on CRM, but I recommend this one because Gordon's book does what others do not. He considers CRM strategy and evolves it to recognize a new customer, one who is always connected, socially available and influential. The book doesn't just discuss many point solutions for specific marketing challenges; it integrates technology with strategy, people, process and customer analytics to develop relationships continuously. This book is a broad and deep exploration of CRM, providing practical, fact-based perspectives that every company can use to validate and rethink their customer and stakeholder relationships." -- Helmuth Cepeda, Small, Medium and Distribution Director, Microsoft Mexico, Mexico City, Mexico Marketing has changed fundamentally in the last few years and has become an entirely new discipline, one that focuses on a new customer and a new relationship, framed by new principles, strategies, processes, roles and tactics. Individual customers are economically targeted and served, and treated as segments of one rather than members of a target market. Word of mouth and recommendations are vital as customers influence one another more than a company can do within its own advertising or customer dialogs. Today's customer is always online, accessible and connected. Now marketing is not only direct and customer-specific but a continuous process by which companies seek to engage customers and be progressively more relevant, attractive and valuable. This is the era of a new customer relationship--an individual relationship that is social, mobile and local, influenced by peers and shaped by cognitive, behavioural and social psychological principles. New techniques, processes and technologies transform what it means to implement marketing strategy and achieve improved business results. The new customer relationship requires that even those companies that have embraced customer relationship management ought to reassess their customer management. Now every marketing decision, whether online or in the physical world, whether of a technological nature, whether it affects customer experience, communications, dialogs, teaching or organizational memory, every decision should be seen through a single lens focused on the individual customers who matter most. Managing the New Customer Relationship provides a strategic and practical guide to help companies attract, develop, sustain and build more valuable relationships by: Expanding upon existing customer relationship management theories, concepts and methods to make these considerations more useful, strategic and contemporary Recognizing the profound importance of social media and how to plan customer engagement in the social context of each customer Exploring new technologies that offer new opportunities for engaging customers, including mobile, local, the cloud and customer analytics Demonstrating how to develop customer-specific understanding, predict what customers will want next, and how to manage each individual customer, and Offering perspectives to help the organization endure by focusing a chain of relationships on the end customer and creating meaning for stakeholders that can make relationships more intense and robust. Managing the New Customer Relationship is for organizations of all sizes in all industries, for private- and public-sector organizations and not-for-profits. In short, every organization can apply the new principles, strategies, techniques and technologies discussed here to recognize important marketplace changes, plan to improve relationship and financial results and capture new shareholder value from new customer relationships.

Sklep: Libristo.pl

HBR's 10 Must Reads on Managing Yourself - 2826950281

97,40 zł

HBR's 10 Must Reads on Managing Yourself Harvard Business School Publis

Książki / Literatura obcojęzyczna

The path to your professional success starts with a critical look in the mirror. If you read nothing else on managing yourself, read these 10 articles (plus the bonus article "How Will You Measure Your Life?" by Clayton M. Christensen). We've combed through hundreds of Harvard Business Review articles to select the most important ones to help you maximize yourself. HBR's 10 Must Reads on Managing Yourself will inspire you to: Stay engaged throughout your 50+-year work life Tap into your deepest values Solicit candid feedback Replenish physical and mental energy Balance work, home, community, and self Spread positive energy throughout your organization Rebound from tough times Decrease distractibility and frenzy Delegate and develop employees' initiative This collection of best-selling articles includes: bonus article "How Will You Measure Your Life?" by Clayton M. Christensen, "Managing Oneself," "Management Time: Who's Got the Monkey?" "How Resilience Works," "Manage Your Energy, Not Your Time," "Overloaded Circuits: Why Smart People Underperform," "Be a Better Leader, Have a Richer Life," "Reclaim Your Job," "Moments of Greatness: Entering the Fundamental State of Leadership," "What to Ask the Person in the Mirror," and "Primal Leadership: The Hidden Driver of Great Performance."

Sklep: Libristo.pl

Managing - 2834155244

111,13 zł

Managing Berrett-Koehler Publishers

Książki / Literatura obcojęzyczna

Managen beleuchtet den vielleicht wichtigsten Job, den es gibt. Seine Dynamik, seine Vielfalt, seine Rätsel und wie Manager ihn effektiv und gut beherrschen. Managen ist eine dynamische Tätigkeit, kein statische Wissenschaft. Mintzberg zeigt, dass Manager vielfach als überlegte und systematische Planer idealisiert werden und diesem Anspruch gar nicht gerecht werden können. Er skizziert Management als dynamischen Prozess. Mintzberg gilt als Enfant terrible unter den Managementvordenkern. Eine seiner Thesen: Management und Leadership sind Bestandteile des gleichen Jobs. Manager, die keine Leader sind, sind langweilig. Und Leader, die nicht managen, wissen nichts vom Geschäft. Die Trennung von Management und Leadership ist Unsinn. Mintzberg fordert auf zu einer längst überfälligen Diskussion über modernes Management: Wie kann man managen, wenn verlässliche Daten fehlen. Wie kann man eine Balance herstellen zwischen notwendiger Veränderung und Kontinuität? Wie kann man Dinge durchdenken, wenn die Zeit dazu fehlt? Effektive Manager sind nicht frei von Fehler, aber sie treffen die in der jeweiligen Situation bestmöglichen Entscheidungen.Mintzberg calls attention to numerous popular but false views about the nature of managerial work, separates fact from folklore, and provides the best information yet published on what managers do and how they do it. He analyzes models, characteristics, and approaches to managing. He examines commonalities and differences in managing in various contexts, including business, government, health care, and social services. By shadowing 29 managers through a day in their lives, he reveals how managing is affected by many factors -- including national and industry cultures, organizational differences, level of the manager in the organization, and personal styles -- and examines the various strategies that managers adopt to deal with these factors. Mintzberg then identifies the main "conundrums" or dilemmas that managers must wrestle with (such as delegating versus retaining control, balancing order and flexibility, and gathering more data versus needing to take action) and describes how managers deal with those conundrums. And he offers provocative and powerful new understandings of what makes managers effective and ineffective.

Sklep: Libristo.pl

Managing Successful Projects with Prince2 [Japanese Print Version] - 2836773325

467,07 zł

Managing Successful Projects with Prince2 [Japanese Print Version] The Stationary Office Books

Książki / Literatura obcojęzyczna

Combining rigour and flexibility, MSP helps all organisations - public sector and private, large and small - achieve successful outcomes from their programme management time and time again. With change a pressing reality for all organisations, successful programme management has never been more vital to success. Organisations must respond as new processes or services are introduced, supplier relationships alter and structures adapt to market forces or legislation. At the same time, all organisations strive to achieve excellence by improving practices, offering better services, preparing more effectively for the future and encouraging innovation. But change always creates new challenges and risks. Inevitably there will be interdependencies to manage and conflicting priorities to resolve as the organisation adapts not just to a new situation internally but to the constantly shifting world outside.To enable organisations to manage their programmes successfully, they need a structured framework that does two things. It must acknowledge that every programme exists in its own context and demands unique interpretation. At the same time it must be universally applicable. MSP has been developed with these two priorities in mind. Its framework allows users to consistently manage a huge variety of programmes so that they deliver quality outcomes and lasting benefits. Fusing leadership with management best practice, MSP enables organisations to coordinate their key functions, develop a clear sense of unity and purpose and achieve the strategic cohesion necessary to drive through effective change

Sklep: Libristo.pl

A Theoretical Discussion of Motivation and Leadership in Denmark - 2834698144

232,55 zł

A Theoretical Discussion of Motivation and Leadership in Denmark LAP Lambert Academic Publishing

Książki / Literatura obcojęzyczna

Now and perhaps more than ever, we have a need of good leadership and motivational methods. To get through the financial crisis we are experiencing at the moment, a strong focus on these two concepts has to be made. Therefore this book is going to look at leadership and motivation seen in relation to the public and private sector in Denmark. The focus of the book is on the difference between leadership and management, the link between leadership and motivation in the public and the private sector, the main challenges of increasing employee motivation for leaders in the public and private sector and lastly the current challenges in managing people in the public and private sector and how leadership and motivational theories can overcome these challenges. Since it is a theoretical book the argumentation will be based on models and theories within the field of motivation and leadership. The book gives an introduction into how motivation and leadership work in Denmark in the public and private sector and should be useful for leaders or managers or people in general who have an interest in the issues of motivation and leadership.

Sklep: Libristo.pl

Managing Successful Programmes 4th - 2826650531

257,89 zł

Managing Successful Programmes 4th THE STATIONERY OFFICE BOOKS

Książki / Literatura obcojęzyczna

Combining rigour and flexibility, MSP helps all organisations - public sector and private, large and small - achieve successful outcomes from their programme management time and time again. With change a pressing reality for all organisations, successful programme management has never been more vital to success. Organisations must respond as new processes or services are introduced, supplier relationships alter and structures adapt to market forces or legislation. At the same time, all organisations strive to achieve excellence by improving practices, offering better services, preparing more effectively for the future and encouraging innovation. But change always creates new challenges and risks. Inevitably there will be interdependencies to manage and conflicting priorities to resolve as the organisation adapts not just to a new situation internally but to the constantly shifting world outside.To enable organisations to manage their programmes successfully, they need a structured framework that does two things. It must acknowledge that every programme exists in its own context and demands unique interpretation. At the same time it must be universally applicable. MSP has been developed with these two priorities in mind. Its framework allows users to consistently manage a huge variety of programmes so that they deliver quality outcomes and lasting benefits. Fusing leadership with management best practice, MSP enables organisations to coordinate their key functions, develop a clear sense of unity and purpose and achieve the strategic cohesion necessary to drive through effective change

Sklep: Libristo.pl

Leadership Styles - 2841665788

232,55 zł

Leadership Styles VDM Verlag Dr. Müller

Książki / Literatura obcojęzyczna

Leadership has been one of the most popular concepts in history. It has intrigued many scholars so far and they have tried to define it many ways possible for it is an abstract term. What is the difference between managing and leading? Why do people resort to leaders in times of hardship and turbulence? As the review of literature shows early definitions of leadership consists of behavioral and contingency theories. On the other hand, recent theories of leadership offer more up-to-date terms like charisma and vision. This book, however, focuses on L.G. Bolman s and T.E. Deal s leadership frames, namely, structural,human resource, political and symbolic leadership to define it. In an attempt to discover the leadership styles of public elementary school principals in Turkey, this book presents the results of a survey research carried out with 350 principals and 700 teachers. The findings should shed light on which leadership frames principals fit into as perceived by themselves and teachers whom they work with. This book should be especially useful to educational administrators, teachers or even to those who are interested in the driving forces that lead an organization.

Sklep: Libristo.pl

Pharmacy Management, Leadership, Marketing, and Finance - 2826877782

428,66 zł

Pharmacy Management, Leadership, Marketing, and Finance Jones and Bartlett Publishers, Inc

Książki / Literatura obcojęzyczna

Written to prepare the next generation of pharmacists to be skilled managers, the Second Edition of the award-winning Pharmacy Management, Leadership, Marketing, and Finance has been completely updated and revised, with a vibrant, engaging layout, improved organization, and several new chapters including "Quality Improvement," "The Basics of Managing Risk," "Insurance Fundamentals," "Integrating Pharmacoeconomic Principles and Pharmacy Management," and "Developing and Evaluating Clinical Pharmacy Services." Its concise, reader-friendly style facilitates learning and presents the knowledge, skills, attitudes, and values essential to pharmacy administration. Pharmacy Management, Leadership, Marketing, and Finance, Second Edition applies business management theory to the pharmacy environment. High quality foundational content and clear learning objectives are connected to real-world practice through engaging Case Scenarios and Management Challenges. This valuable text also includes instructor resources and a student companion website with interactive study tools and links to supplementary web-based resources. Available Instructor Resources Lesson Plans PowerPoint Slides Sample Syllabus Answers to End of Chapter Questions Test Bank Transition Guide http://samples.jbpub.com/9781449660284/CB2e_TransitionGuide.docx Student Companion Web Site includes: Self-Assessment Questions Interactive Glossary Crossword Puzzles Flashcards Web Links to additional learning materials Each new printed textbook copy of Pharmacy Management, Leadership, Marketing, and Finance, Second Edition includes an access code card with login information for the accompanying Student Companion Website.Electronic ebooks do not incude access to the companion website. Access to the companion website may also be purchased separately, visit the RESOURCES tab below and click on FOR STUDENTS.

Sklep: Libristo.pl

Educational Leadership - 2826819825

862,89 zł

Educational Leadership Sage Publications

Książki / Literatura obcojęzyczna

'This wide-ranging and thought-provoking book provides an alternative approach to personal and professional leadership development. Although directed at headteachers, it has much to say to all staff irrespective of whether they are in formal positions of leadership. Given the increased attention to professional development, this is a timely publication, and will cause those who read it reflect as well as providing a wealth of approaches and ideas which can be used in their school' - Colin Parker, Headteacher of King Edward VI Aston School, Managing Schools Today. 'This is an exceptionally good book that clearly brings together the author's experience as a headteacher and academic. Harry Tomlinson is an educationalist with deep insights into the personal development dimension of leadership. This is not your standard leadership book; instead it is a unique set of ideas, concepts and observations that comprehensively covers 'the how' of building leadership abilities. With twenty chapters, this is a significant resource for practitioners, leadership developers and academics' - Professor Brent Davies, International Journal Educational Management. 'This is undeniably, a terrifically rich and well-researched text which could be the starting point for a variety of personal development journeys. It has enormous value in asserting the importance of personal growth as the foundation for professional development' - "Times Education Supplement". 'This book will undoubtedly help school leaders and potential leaders acquire a basic understanding of the essential elements in understanding themselves and others in the professional context' - "Times Educational Supplement". There are many books about professional development for leaders in schools and teachers, particularly in the context of performance management. Though this book takes account of these, the focus is initially very much on personal development through self-understanding and self-management, because this has to be the basis for profound professional development. This book provides an alternative approach to personal and professional leadership development. For the first time this wide range of topics has been covered in a book on educational leadership. Practical activities are included to encourage the learning process. The first part of the book looks at the individual and the personal learning, development of emotional intelligence and modeling excellence which provide the basis for professional development. In the middle chapters the author focuses on the interpersonal and team development processes such as career management, coaching and decision making. The concluding chapters explore issues at the school level but always concentrating on the individual leadership development required. These include major current concerns such as knowledge management, the learning organization and the work-life balance. The author reaches out to include evidence from beyond the world of schools and education in order to enhance understanding. This book provides an in-depth resource and a learning opportunity for all those concerned with educational leadership.

Sklep: Libristo.pl

Educational Leadership - 2826789243

343,19 zł

Educational Leadership Sage Publications

Książki / Literatura obcojęzyczna

'This wide-ranging and thought-provoking book provides an alternative approach to personal and professional leadership development. Although directed at headteachers, it has much to say to all staff irrespective of whether they are in formal positions of leadership. Given the increased attention to professional development, this is a timely publication, and will cause those who read it reflect as well as providing a wealth of approaches and ideas which can be used in their school' - Colin Parker, Headteacher of King Edward VI Aston School, Managing Schools Today. 'This is an exceptionally good book that clearly brings together the author's experience as a headteacher and academic. Harry Tomlinson is an educationalist with deep insights into the personal development dimension of leadership. This is not your standard leadership book; instead it is a unique set of ideas, concepts and observations that comprehensively covers 'the how' of building leadership abilities. With twenty chapters, this is a significant resource for practitioners, leadership developers and academics' - Professor Brent Davies, International Journal Educational Management. 'This is undeniably, a terrifically rich and well-researched text which could be the starting point for a variety of personal development journeys. It has enormous value in asserting the importance of personal growth as the foundation for professional development' - "Times Education Supplement". 'This book will undoubtedly help school leaders and potential leaders acquire a basic understanding of the essential elements in understanding themselves and others in the professional context' - "Times Educational Supplement". There are many books about professional development for leaders in schools and teachers, particularly in the context of performance management. Though this book takes account of these, the focus is initially very much on personal development through self-understanding and self-management, because this has to be the basis for profound professional development. This book provides an alternative approach to personal and professional leadership development. For the first time this wide range of topics has been covered in a book on educational leadership. Practical activities are included to encourage the learning process. The first part of the book looks at the individual and the personal learning, development of emotional intelligence and modeling excellence which provide the basis for professional development. In the middle chapters the author focuses on the interpersonal and team development processes such as career management, coaching and decision making. The concluding chapters explore issues at the school level but always concentrating on the individual leadership development required. These include major current concerns such as knowledge management, the learning organization and the work-life balance. The author reaches out to include evidence from beyond the world of schools and education in order to enhance understanding. This book provides an in-depth resource and a learning opportunity for all those concerned with educational leadership.

Sklep: Libristo.pl

Royal Navy Way of Leadership - 2826857981

92,50 zł

Royal Navy Way of Leadership Preface Publishing

Książki / Literatura obcojęzyczna

Four years ago the Second Sea Lord of the Royal Navy asked Andrew St George to spend time with every level of the Navy staff, from junior sailors in the engine room of an aircraft carrier, to handlers of landing craft, through to Royal Marines, ships' commanders, and Royal Navy staff right up to Navy Board and Cabinet level, with the aim of creating a book which distils the leadership culture of perhaps the most highly respected and efficient organization in the world. This book charts that journey - representing the largest piece of research on Royal Navy leadership ever done - and it is the current state of the art leadership framework for the Navy. St George writes about how to plan and execute, how to exercise judgment and how to motivate people. Everything in the book is here because it works, tested over thousands of hours of hard training, rigorous assessment and absolute measurement. The book's messages are deceptively simple. In order to succeed we must have: the clarity of intent; the strategy; the resources; a contingency plan; an emotional investment. These tenets stand in all walks of business and personal life. The Royal Navy's way of getting things done depends on soft skills, high emotional intelligence and an understanding of how people work in small teams. This book (15,000 copies) will be issued to every Royal Navy officer and Senior Rate (middle manager) in the Service. The book's insights are profound and their applications are wide-ranging: for industry, for finance, for professional services, for commerce, for academia and for the public sector these methods of planning, executing and inspiring make a tried, tested and effective way of leadership.

Sklep: Libristo.pl

Strategy-focused Organization - 2826867709

160,48 zł

Strategy-focused Organization Harvard Business School Publis

Książki / Literatura obcojęzyczna

The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies--including Mobil, CIGNA, and AT&T Canada--Kaplan and Norton illustrate how Balanced Scorecard adopters have taken their groundbreaking tool to the next level. These organizations have used the scorecard to create an entirely new performance management framework that puts strategy at the center of key management processes and systems. Kaplan and Norton articulate the five key principles required for building strategy-focused organizations: 1) translate the strategy into operational terms, 2) align the organization to the strategy, 3) make strategy everyone's everyday job, 4) make strategy a continual process, and 5) mobilize change through strong, effective leadership. The authors provide a detailed account of how a range of organizations in the private, public, and nonprofit sectors have deployed these principles to achieve breakthrough, sustainable performance improvements.

Sklep: Libristo.pl

Organizing Public Education - 2834691820

4251,51 zł

Organizing Public Education Sage Publications

Książki / Literatura obcojęzyczna

The wider socio-political environment within any country provides the forum for the ideological and philosophical debates from which the organization of education is derived. Educational policies therefore reflect the dominant discourses of the time, from which overarching guiding principles are formulated. In this new four-volume collection, esteemed editors Leslie Bell and Howard Stevenson bring together a wealth of material which discusses these dominant discourses and the strategic directions which emanate from them, looking at areas such as key ideological debates, policy issues, organizational theories and culture, leadership theories and critical perspectives, and managing teaching and learning. The set is carefully organized into four thematic volumes: Volume One: Organizing Educational Policy Volume Two: Organizing Educational Institutions Volume Three: Organizing Educational Leadership and Management Volume Four: Organizing Performance, Professionalism and Pedagogy in Education

Sklep: Libristo.pl

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