krainaksiazek people driven selling how to sell more work less and have more fun 20130893
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Consolations of Philosophy Penguin
Alain de Botton, best-selling author of How Proust can Change Your Life, has set six of the finest minds in the history of philosophy to work on the problems of everyday life. Here then are Socrates, Epicurus, Seneca, Montaigne, Schopenhauer and Nietzsche on some of the things that bother us all; lack of money, the pain of love, inadequacy, anxiety, the fear of failure and the pressure to conform.
Globalization & its Discontents Penguin
Our world is changing. Globalization is not working. It is hurting those it was meant to help. And now, the tide is turning
Nordstrom Way to Customer Experience Excellence John Wiley & Sons Inc
Książki / Literatura obcojęzyczna
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization--in any industry--in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds--both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's tech-savvy, time-crunched customers who demand a convenient, seamless, painless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer--and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. 'The single most important reason we try to provide great service is this: It enables us to sell more,' says co-president Blake Nordstrom, great-grandson of the founder. 'The best way for our company to achieve results is to do what's best for the customer.' In this book, readers will find: Suggestions for becoming the Nordstrom of your industry The ten values that define a customer-driven culture Lessons for providing superior service and experience across all channels
Stage Version of Browning's Tragedy Forgotten Books
Książki / Literatura obcojęzyczna
Excerpt from Stage Version of Browning's Tragedy: The Return of the Druses Act I. opens at dawn of the day when the Druses, long oppressed by the Knights of Rhodes, are about to throw off their yoke. They had placed themselves under the Knights' protection on settling in the island, driven there when Osman the Turk overran their country. Their "protectors" have become oppressors; but Djabal, the son of their old sheiks, saved by Maani from the Prefect's massacre of his family, is on this day to slay the Prefect, assume the divinity which according to the Druse creed is made manifest at intervals in great leaders, and conduct them, a free people, once more to their home on Mount Lebanon. A group of men, initiated in this plan and in the Druse mysteries, are exulting fiercely in their anticipated vengeance. They begin to loot the Hall. Khalil enters, upbraiding them that at this critical moment they thus risk ruin. Their Prefect is on his way back from Rhodes. He has given the island up to the Church, selling the bishopric to the Nuncio, also on his way thither. But Djabal outwits them by a treaty with Venice, whereby the great republic will befriend the Druses, and they in turn give the island to her on their departure. Three watchers enter successively. The Prefect's ship is at hand, the Nuncio's approaching, the Venetian ships are in sight. But, with the Prefect, Loys comes too, the one Knight Djabal would spare. Loys enters. He embarrasses the rebellion. Karshook proposes to stab him and clear their path. Khalil saves him, and goes to tell Djabal. Loys, left alone, rejoices in the tidings he bears. He has had the Prefect deposed and been made governor in his stead. Djabal enters. At this climax of his work he is stricken with loathing for the imposture he must now practise in pretending to become a god. He resolves to confess himself no Hakeem, merely a human leader. Khalil enters, showing him how nothing short of godship will suffice the people, then summons him to Anael, his bride. But it is she who has aroused his conscience. Her pure devotion has accused his falsity. He goes, bent upon confessing to her. Interlude. Dance of the Druse Maidens in honor of the Khalif, his deliverance of the people, and his divine exaltation. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
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