krainaksiazek service quality and its effect on customer satisfaction 20045568

- znaleziono 21 produktów w 4 sklepach

Customer Service Quality And Its Effect On Customer Satisfaction - 2857157693

174,99 zł

Customer Service Quality And Its Effect On Customer Satisfaction

Książki Obcojęzyczne>Angielskie>Economics, finance, business & management>Business & management>Sales & marketing

0x0032780d00000000

Sklep: Gigant.pl

Customer Service Quality And Its Effect On Customer Satisfaction - 2857155395

174,99 zł

Customer Service Quality And Its Effect On Customer Satisfaction

Książki Obcojęzyczne>Angielskie>Economics, finance, business & management>Business & management>Sales & marketing

0x003224b800000000

Sklep: Gigant.pl

Service Quality And Its Effect On Customer Satisfaction - 2857250619

239,99 zł

Service Quality And Its Effect On Customer Satisfaction

Książki Obcojęzyczne>Angielskie>Economics, finance, business & management>Business & management>Management & management techniques>Mana...

0x00c10a1900000000

Sklep: Gigant.pl

Effect Of Service Delivery And Quality On Customer Satisfaction - 2857111071

239,99 zł

Effect Of Service Delivery And Quality On Customer Satisfaction

Książki Obcojęzyczne>Angielskie>Economics, finance, business & management>Business & management>Sales & marketing

0x0029e65000000000

Sklep: Gigant.pl

The Effect Of Employee Empowerment On Service Quality Delivery And Customer Satisfaction - 2857109132

289,99 zł

The Effect Of Employee Empowerment On Service Quality Delivery And Customer Satisfaction

Książki Obcojęzyczne>Angielskie>Economics, finance, business & management>Business & management>Management & management techniques

0x00299f0c00000000

Sklep: Gigant.pl

Customer Loyalty In Retail Banking - 2856490976

427,11 zł

Customer Loyalty In Retail Banking LAP Lambert Academic Publishing

Książki / Literatura obcojęzyczna

The banking sector globally has experienced drastic changes that have resulted in deregulation and liberalization, increased demand for non-traditional services including the automation of a large number of services and a move towards emphasis on the customer rather than the product and the introduction of non-traditional players who now offer financial service products.Customers are more demanding, more financially educated or informed,more cost and price conscious than hitherto.Many of these trends have resulted in cut-throat competition, mergers, acquisitions and reorganizations in the banking sector.All these changes have led to increased attention to customer relationship,service quality,value and satisfaction to create customer loyalty.Retail banks have to develop and sustain customer loyalty in order to create and maintain a competitive advantage.Given that achieving customer loyalty in a competitive environment is difficult and that it remains ambiguous about its determinants, this book attempts to show the extent to which service quality, perceived value and satisfaction contribute to customer loyalty in retail banks.This will improve their competitive positioning.

Sklep: Libristo.pl

A European Vision for Air Passengers. - Anna Konert - 2836938716

23,39 zł

A European Vision for Air Passengers. - Anna Konert

Książki & Multimedia > Książki

Opis - Introduction (...) the future development of international civil aviation can greatly help to create and preserve friendship and understanding among the nations and peoples of the world, yet its abuse can become a threat to the general security; and (...) it is desirable to avoid friction and to promote that cooperation between nations and peoples upon which the peace of the world depends;1 Air passenger rights have become one of the most important consumer rights areas since the number of people who are travelling is growing every year.2 "Over the last thirty years, there has been a boom in mobility in Europe. For millions of citizens travel has become a reality, indeed a right (...) The air transport sector has seen a number of changes: the emergence of low cost airlines, the restructuring of other airlines, the opening up of new routes, and the availability of information or tickets on the Internet with a general reduction in fares. Millions of people have flown as a result of the setting up of an internal aviation market".3 According to Vice-President of the Commission Siim Kallas, responsible for transport "passengers need a common set of principles, so that they can be more easily aware of their rights if something goes wrong with their trip, regardless of the mode of transport they use or whether a journey takes place wholly within a single Member State or goes through an intra-Community or external frontier"4. Europe's success in securing and upholding passenger rights is one of the resounding achievements of the EU transport policy. Therefore, it was 1 Preamble to Convention on International Civil Aviation, signed at Chicago, on 7 December 1944 (Chicago Convention). 2 ECC-Net Air Passenger Rights Report 2011 - in the aftermath of the 'Volcanic Ash Crisis', October 2011 (available at http://ec.europa.eu/consumers/ecc/docs/ecc_net_air_passenger_ report_2011.pdf). 3 Communication From The Commission To The European Parliament And The Council Strengthening passenger rights within the European Union, Brussels, 16.2.2005 COM(2005) 46 final. 4 http://ec.europa.eu/transport/passenger-rights/en/index.html 8 Introduction necessary for the European Community to strengthen the rights of passengers and to ensure that air carriers operate under harmonized conditions in a liberalized market. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market.5 Air passenger rights can cover the following fields: People with disabilities and people with reduced mobility; Denied boarding; Cancellation; Long delays; Problems with Baggage; Identity of the airline; Package holidays; Price transparency. All these fields are covered by special regulations. Notwithstanding the most controversial and with unclear provisions is Regulation (EC) 261/20046. Therefore, there is a need to analyse the existing judgments and different theories in legal doctrine regarding this Regulation. It introduced important new rights for air passengers in the event of denied boarding, long delay, cancellations and downgrading. The Regulation took effect on 18 February 2005 and sets a minimum level of quality standards in order to protect passengers. It repealed Regulation (EEC) No. 295/91 and it sets out the entitlements of air passengers when a flight that they intend to travel on is delayed or cancelled, or when they are denied boarding to such a flight due to overbooking, or when the airline is unable to accommodate them in the class they had booked. It is very important to ensure a high level of protection for passengers. Moreover, full account should be taken of the requirements of consumer protection in general. As it is stated in Preamble to Regulation 261/2004, denied boarding and cancellation or long delay of flights cause serious trouble and inconvenience to passengers and the number of passengers denied boarding against their will remains too high, as does that affected by cancellations without prior warning and that affected by long delays. Therefore, it was necessary for the European Community to strengthen the rights of passengers and to ensure that air carriers operate under harmonized conditions in a liberalized market. It is also stated that the number of passengers denied boarding against their will should be reduced by requiring air carriers to call for volunteers to surrender their reservations, in exchange for benefits, instead of denying passengers boarding, and by fully compensating those finally denied boarding and that passengers denied boarding against their will should be able either to cancel their flights, with reimbursement of their tickets, or to continue 5 European Commission, Air - legislation in force since 2005 at: http://ec.europa.eu/transport/ themes/passengers/air/index_en.htm 6 Official Journal of the European Union, L 46, pp. 1-7 (17-2-2004). Introduction 9 them under satisfactory conditions, and should be adequately cared for while awaiting a later flight.7 As IATA indicates, airlines are committed to looking after their passengers, and overlapping passenger rights regimes around the world creates difficulties for the industry and confusion for passengers. The patchwork of regimes defeats the purpose of providing passengers with clear, transparent rights that they can count on. Clear information to passengers on their rights should be the first priority of government and the industry.8 In response to this, the industry unanimously adopted a set of principles at the 2013 IATA Annual General Meeting. The principles call on governments to develop consumer protection regulations that:

Sklep: InBook.pl

TRANSCEND NAND Flash Micro SDHC 8GB Class 10, Plastic z SDHC adapter - 2449618608

28,00 zł

TRANSCEND NAND Flash Micro SDHC 8GB Class 10, Plastic z SDHC adapter transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

TRANSCEND NAND Flash Micro SDHC 16GB Class 10, Plastic z SDHC adapter - 2449618602

43,00 zł

TRANSCEND NAND Flash Micro SDHC 16GB Class 10, Plastic z SDHC adapter transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

Memory ( flash cards ) TRANSCEND NAND Flash Compact Flash 32GB 400x, Plastic - 2449618599

182,00 zł

Memory ( flash cards ) TRANSCEND NAND Flash Compact Flash 32GB 400x, Plastic transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

TRANSCEND NAND Flash Secure Digital High Capacity 32GB Class 10 - 2449618600

84,00 zł

TRANSCEND NAND Flash Secure Digital High Capacity 32GB Class 10 transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

TRANSCEND NAND Flash Micro SDHC 32GB x 1 Class 4 z Adatper(SD 2.0) - 2449618601

85,00 zł

TRANSCEND NAND Flash Micro SDHC 32GB x 1 Class 4 z Adatper(SD 2.0) transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

TRANSCEND NAND Flash Micro SDHC 16GB Class 4, Plastic - 2449618603

41,00 zł

TRANSCEND NAND Flash Micro SDHC 16GB Class 4, Plastic transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

TRANSCEND microSDHC Class 4 NAND Flash Micro SDHC 8GB Class 4, Plastic z SDHC adapter - 2449618604

21,00 zł

TRANSCEND microSDHC Class 4 NAND Flash Micro SDHC 8GB Class 4, Plastic z SDHC adapter transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

TRANSCEND TS4GSDHC10 NAND Flash Secure Digital High Capacity 4GB x 1 Class 10 - 2449618605

24,00 zł

TRANSCEND TS4GSDHC10 NAND Flash Secure Digital High Capacity 4GB x 1 Class 10 transcend

Pamięci>Karty Flash

Transcend is one of the world's leading memory manufacturers. It was the first company in Taiwan to gain the ISO 9001 certification for memory products and the first company in the world to offer its customers memory with a lifetime guarantee. Transcend's motto "Your Supplier, Your Partner, Your Friend" is more than just a slogan. It is an indication of the company's serious commitment to deliver the highest quality of service. Transcend has always focused efforts on providing the highest quality products at reasonable prices, with attentive after sales service and support that assures customer satisfaction. And Transcend's commitment to R&D insures that the company will continue to produce products that will keep Transcend at the forefront of the industry....

Sklep: alcsklep

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