krainaksiazek teams that work the six characteristics of high performing teams 20118338
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Hire the American Dream JOHN WILEY & SONS LTD
Książki / Literatura obcojęzyczna
An inspiring story and valuable insight on building high-performing teams What kind of fast food operator is so inspiring that his employees name their children after him? Dave Melton is a Domino's Pizza franchise owner in New York City who has had zero turnover among his store managers in the past six years--in an industry where the average annual turnover is fifty percent. Most of Melton's managers were recent immigrants to America when he gave them jobs as pizza deliverymen making minimum wage; each of them now earns $60,000-$80,000 a year and four of Melton's employees have gone on to become multimillionaire Domino's franchise owners themselves. In Hire the American Dream, Melton and Domino's Vice President of Communication Tim McIntyre reveal the inspiring tactics Melton used to turn his minimum-wage workers into high-performing teams of customer-service specialists. By teaching the philosophy of opportunity for all, creating a common language of incentives and worker rewards, stressing customer service, and accommodating the special needs of employees, Melton has built successful franchises in the nation's toughest pizza market. If these tactics can work for Domino's in New York, it can work for any business in any market. For business owners and entrepreneurs who want to learn to build a high-performing workforce, Hire the American Dream provides an enlightening and inspiring guide to business success. Dave Melton (New York, NY) is the owner of four successful Domino's Pizza franchises in New York City, the most competitive pizza market in the world. An award-winning franchisee, he is past chairman of the Domino's Franchisee Association and a frequent speaker at Domino's Pizza franchise events. Tim McIntyre (Ann Arbor, MI) is Vice President of Communication for Domino's Pizza.
HBR's 10 Must Reads Harvard Business School Publis
Książki / Literatura obcojęzyczna
You want the most important ideas on management all in one place. Now you can have them--in a boxed set of HBR's Must Reads. This six-title collection includes only the most critical articles from the world's top management experts, curated from Harvard Business Review's rich archives. We've done the work of selecting them so you won't have to. From leadership and strategy to managing yourself and others, HBR's Must Reads offer foundational articles on essential business topics to help you maximize your organization's performance and your own. The series includes: HBR's 10 Must Reads: The Essentials This book brings together the best thinking from management's most influential experts. Arm yourself with the insights of Michael Porter on competitive advantage, John Kotter on leading change, Daniel Goleman on emotional intelligence, Peter Drucker on managing your career, Clayton Christensen on disruptive innovation, Tom Davenport on analytics, Robert Kaplan and David Norton on measuring strategy with the balanced scorecard, Rosabeth Moss Kanter on innovation, Ted Levitt on marketing, and C.K. Prahalad and Gary Hamel on core competence. Once you've read these definitive articles, you can delve into each core topic the series explores: managing yourself, managing people, leadership, strategy, and change management. HBR's 10 Must Reads on Managing Yourself The path to your professional success starts with a critical look in the mirror. Here's how to stay engaged throughout your 50-year work life, tap into your deepest values, solicit candid feedback, replenish your physical and mental energy, and rebound from tough times. This book includes the bonus article How Will You Measure Your Life? by Clayton M. Christensen. HBR's 10 Must Reads on Managing People Managing your employees is fraught with challenges, even if you're a seasoned pro. Boost their performance by tailoring your management styles to their temperaments, motivating with responsibility rather than money, fostering trust through solicited input, giving rookie managers the support they need, and building high-performing teams. HBR's 10 Must Reads on Leadership Are you an extraordinary leader--or just a good manager? Learn how to motivate others to excel, build your team's confidence, set direction, encourage smart risk-taking, credit others for your success, and draw strength from adversity. HBR's 10 Must Reads on Strategy Is your company spending too much time on strategy development, with too little to show for it? Discover what it takes to distinguish your company from rivals, clarify what it will (and won't) do, create blue oceans of uncontested market space, and make your priorities explicit so employees can realize your vision. HBR's 10 Must Reads on Change Management Most companies' change initiatives fail--but yours can beat the odds. Learn how to overcome addiction to the status quo, establish a sense of urgency, mobilize commitment and resources, silence naysayers, minimize the pain of change, and motivate change even when business is good.
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