Discovering You: First Steps for Developing Your Emotional Intelligence

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Developing Good Habits (HBR Emotional Intelligence Series) Harvard Business Review Press

Książki / Literatura obcojęzyczna

Improve the way you work and feel by forming better habits.We all have habits. Some of them we've carefully built up; others we may have simply fallen into. Some of them may help us get our work done or balance the many aspects of our lives. Others, though, may hold us back.Developing Good Habits explores how to assess your behavior to see where you can improve your mood and productivity at the granular level. With the latest psychological research and practical advice from leading experts, you'll learn how to set healthy habits; let go of toxic behaviors that drain you; and overcome any mental blocks that might be preventing change.How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Change Your Life With Emotional Intelligence John Murray Press

Książki / Literatura obcojęzyczna

Is this the right book for me? Boost emotional awareness in any part of your life Change Your Life with Emotional Intelligence takes Daniel Goleman's revolutionary psychological theory and transforms it into practical self-help for you to boost emotional awareness in any part of your life. It introduces you to the principles of EI, explaining why the qualities of assertiveness, perception, motivation etc really matter if you want to live a fulfilled and successful life. The book takes an applied approach, encouraging you first to understand your own emotional identity, then to develop life skills like developing a sense of responsibility, overcoming anger and being more assertive. It will help you to use these skills to transform relationships with those around you, either in the workplace or in personal relationships and will even offer insight into how to help your children develop emotional intelligence. It is full of interactive exercises, top tips and and motivational quotes and offers plenty of further resources.Change Your Life With Emotional Intelligence includes: Part one - Understanding emotional intelligence Chapter 1: Emotional intelligence: a first look Chapter 2: Why is emotional intelligence so important? Part two - Emotional intelligence and you: becoming personally competent Chapter 3: How do you see yourself Chapter 4: Thinking straight Chapter 5: Developing your personal core values Chapter 6: Emotional intelligence and resilience Chapter 7: Using emotional intelligence to defeat anger Part three - Emotional intelligence and others Chapter 8: Social responsibility Chapter 9: Developing communication skills Chapter 10: Emotional intelligence in the workplace Chapter 11: Emotional intelligence within an intimate relationship Chapter 12: Developing emotionally intelligent children Learn effortlessly with a new easy-to-read page design and interactive features: Not got much time? One, five and ten-minute introductions to key principles to get you started. Author insights Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. Test yourself Tests in the book and online to keep track of your progress.Extend your knowledge Extra online articles to give you a richer understanding of the subject. Five things to remember Quick refreshers to help you remember the key facts. Try this Innovative exercises illustrate what you've learnt and how to use it.

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Sales EQ - How Ultra-High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal John Wiley & Sons Inc

Książki / Literatura obcojęzyczna

The New Psychology of SellingThe sales profession is in the midst of a perfect storm. Buyers have more power--more information, more at stake, and more control over the sales process--than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo. Deteriorating attention spans have made it difficult to get buyers to sit still long enough to "challenge," "teach," "help," give "insight," or sell "value." And a relentless onslaught of "me-too" competitors have made differentiating on the attributes of products, services, or even price more difficult than ever.Legions of salespeople and their leaders are coming face to face with a cold hard truth: what once gave salespeople a competitive edge--controlling the sales process, command of product knowledge, an arsenal of technology, and a great pitch--are no longer guarantees of success. Yet this is where the vast majority of the roughly $20 billion spent each year on sales training goes. It's no wonder many companies are seeing 50 percent or more of their salespeople miss quota.Yet, in this new paradigm, an elite group of top 1 percent sales professionals are crushing it. In our age of technology where information is ubiquitous and buyer attention spans are fleeting, these superstars have learned how to leverage a new psychology of selling--Sales EQ--to keep prospects engaged, create true competitive differentiation, as well as shape and influence buying decisions. These top earners are acutely aware that the experience of buying from them is far more important than products, prices, features, and solutions.In Sales EQ, Jeb Blount takes you on an unprecedented journey into the behaviors, techniques, and secrets of the highest earning salespeople in every industry and field. You'll learn:* How to answer the 5 Most Important Questions in Sales to make it virtually impossible for prospects to say no* How to master 7 People Principles that will give you the power to influence anyone to do almost anything* How to shape and align the 3 Processes of Sales to lock out competitors and shorten the sales cycle* How to Flip the Buyer Script to gain complete control of the sales conversation* How to Disrupt Expectations to pull buyers towards you, direct their attention, and keep them engaged* How to leverage Non-Complementary Behavior to eliminate resistance, conflict, and objections* How to employ the Bridge Technique to gain the micro-commitments and next steps you need to keep your deals from stalling* How to tame Irrational Buyers, shake them out of their comfort zone, and shape the decision making process* How to measure and increase you own Sales EQ using the 15 Sales Specific Emotional Intelligence Markers* And so much more!Sales EQ begins where The Challenger Sale, Strategic Selling, and Spin Selling leave off. It addresses the human relationship gap in the modern sales process at a time when sales organizations are failing because many salespeople have never been taught the human skills required to effectively engage buyers at the emotional level. Jeb Blount makes a compelling case that sales specific emotional intelligence (Sales EQ) is more essential to success than education, experience, industry awareness, product knowledge, skills, or raw IQ; and, sales professionals who invest in developing and improving Sales EQ gain a decisive competitive advantage in the hyper-competitive global marketplace.Sales EQ arms salespeople and sales leaders with the tools to identify their most important sales specific emotional intelligence developmental needs along with strategies, techniques, and frameworks for reaching ultra-high performance and earnings, regardless of sales process, industry, deal complexity, role (inside or outside), product or service (B2B or B2C).

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Influence and Persuasion (HBR Emotional Intelligence Series) Harvard Business Review Press

Książki / Literatura obcojęzyczna

Changing hearts is an important part of changing minds. With research into how appeals to human emotion can help you make your case and earn authority as a leader, this book presents both comprehensive frameworks for developing a influence and small, simple tactics that you can use to convince others every day.--

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Search Inside Yourself HarperCollins Publishers

Książki / Literatura obcojęzyczna

From the ground-breaking offices of Google, 'Search Inside Yourself' is a personal growth program that focuses on developing emotional intelligence through mindfulness, making its participants more productive at work and better leaders, while becoming more peaceful, happy and compassionate individuals. Famed for its innovative and unusual, yet highly successful working culture, Google is more than just a search engine. One such innovation is the' Search Inside Yourself' program, created for Google by a diverse group of individuals including a Zen Master, a CEO, a Stanford University scientist, and author Daniel Goleman, it's been a life changing program for many participants, contributing to great improvements in both their personal and professional lives. 'Search Inside Yourself' has been taught in Google since 2007 producing dramatic results. Some participants have found new meaning and fulfilment in their jobs (one person changed her mind about leaving the company after taking the course!) Some have become much better at what they do; one engineering manager discovered the importance of giving himself quality time and reduced his working hours to four days a week.After he did that, he got promoted! Some have become more effective managers, learning to listen and communicate better and bringing a calm attitude to every situation. Not surprisingly, many people found 'Search Inside Yourself' to be beneficial in their personal lives as well. Many participants found they were happier and less-stressed, their marital relationships improved and some even said the program helped them deal with personal crises. This book will show you how to apply the principles of 'Search Inside Yourself' to you, your business and everyday life. Whether you are a junior team member or a senior manager, a secondary school teacher or a bus driver these valuable lessons have the potential to dramatically improve your life. Written by Chade-Meng Tan, the first engineer in Google's history to leave the Engineering department and join their Peoples Ops Group, where he leads this and other personal-growth programs. It also includes a foreword by Daniel Goleman, the author of Emotional Intelligence and introduction from Jon Kabat-Zinn, author of Wherever You Go, There You Are.

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Understand Psychology John Murray Press

Książki / Literatura obcojęzyczna

Is this the right book for me? Understand Psychology will take you through every aspect of the subject, from child development and social influences to the role of memories and emotions. The clear structure of the book, packed full of practical examples, makes it easy to learn the essentials whether for an exam or just out of personal interest.Understand Psychology includes: Chapter 1: Understanding psychology Understanding the mind Levels of explanation Areas of psychology Chapter 2: Self and others The first relationships The self-concept Cultural and social influences Chapter 3: Understanding other people Co-operation, compliance and obediance Understanding other people Social representations Chapter 4: Emotional living Emotions Negative emotions Stress and coping Positive psychology Chapter 5: Consciousness and the brain Biological rhythms Drugs and consciousness Sleep and dreaming Chapter 6: Motivation Physical motives Behavioural motives Cognitive motives Social motivation Chapter 7: Cognition Thinking Perception Memory Chapter 8: Evolution, genetics and learning Evolution Genetic mechanisms Levels of learning Chapter 9: Learning and intelligence Forms of learning Social learning Intelligence Chapter 10: Childhood and adolescence Childhood Adolescence Chapter 11: Adulthood, retirement and ageing Adulthood Retirement Ageing Chapter 12: Working life Why do people work?Human resource management Organizational culture Chapter 13: Leisure Watching TV Computer games Sport psychology Chapter 14: Education and health The psychology of teaching and learning Counselling and therapy Health psychology Chapter 15: Living in the world Proxemics and privacy Sources of environmental stress Disasters and accidents Chapter 16: Developing psychological understanding What do psychologists do? Developing psychological knowledge Conducting psychological research ...Learn effortlessly with a new easy-to-read page design and interactive features: Not got much time? One, five and ten-minute introductions to key principles to get you started. Author insights Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. Test yourself Tests in the book and online to keep track of your progress. Extend your knowledge Extra online articles to give you a richer understanding of the subject. Five things to remember Quick refreshers to help you remember the key facts. Try this Innovative exercises illustrate what you've learnt and how to use it.

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Emotionally Intelligent Parenting Harmony Books

Książki / Literatura obcojęzyczna

Have you, as a parent, ever found yourself treating your children in a way you would never tolerate from someone else? The authors of Emotionally Intelligent Parenting call for a new Golden Rule: Do unto your children as you would have other people do unto your children. And most important, they show us how to live by it. Based upon extensive research, firsthand experience, and case studies, Emotionally Intelligent Parenting breaks the mold of traditional parenting books by taking into account the strong role of emotions -- those of parents and children -- in psychological development. With this book, parents will learn how to communicate with children on a deeper, more gratifying level and how to help them successfully navigate the intricacies of relating to others. The authors take the five basic principles of Daniel Goleman's best-seller, Emotional Intelligence, and explain how they can be applied to successful parenting. To this end, the book offers suggestions, stories, dialogues, activities, and a special section of Sound EQ Parenting Bites to help parents use their emotions in the most constructive ways, focusing on such everyday issues as sibling rivalry, fights with friends, school situations, homework, and peer pressure. In the authors' extensive experience, children respond quickly to these strategies, their self-confidence is strengthened, their curiosity is piqued, and they learn to assert their independence while developing their ability to make responsible choices.

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