naszaszkolna hr training consulting
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ABC of ICT Card Deck van Haren Publishing
Książki / Literatura obcojęzyczna
A new approach to dry and formal training and change programs; this card deck makes strong and sound points with a humorous pack of cards. Designed and drawn by Paul Wilkinson and Jan Schilt well-known and respected throughout the world for their GamingWorks products Review. Key Features Addresses the impact of Attitude, Behaviour and Culture on IT projects Practical exercises to use with the ABC products A great training tool to use to identify your team improvement needs The exercises can be integrated into your ITIL and ITSM training Helps develop the people skills vital to realizing successful ICT change Encourages team building along the way Endorsements "Any IT Service Management initiative that doesn't address ABC is bound for failure, Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification" - Maarten Bordewijk, Getronics-PinkRoccade, senior ITIL trainer, Netherlands "The ABC card exercise was a lot of fun, and put people immediately to work, brainstorming on the worst practices and their consequences, aided by the easily recognizable cartoons. It was interesting to see how people from different backgrounds could quickly interact and agree on how the situations apply to daily life and how they need to be approached." "From my perspective at EXIN, I see that the ABC card set helps people understand the problems and the typical worst practices. It helps people discuss the consequences and possible solutions, and with that it achieves something very important: it gives hands-on experience in solving ITSM related issues." "This is a great aid for people seeking for certification in the different levels and practices of ITSM, whether it is ITIL or ISO 20000 or other good practices. EXIN has always developed the exams based on the believe that the candidates need more than just theory, but also practical knowledge, and this helps people gain practical knowledge." - Alejandro Debenedet, EXIN, Netherlands "This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally
Sklep: Libristo.pl
How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get! Ross Blake Associates, Inc.
Książki / Literatura obcojęzyczna
h2How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get! /h2h3Reviews/h3p "Based on solid experience, not theories, these practical skills resolve simple and complex feedback situations at all levels of the organization, and are about as easy-to-read and learn from as possible." -Julie O'Mara, President, O'Mara and Associates; Past National President, American Society for Training & Development; Author and Consultant/pp "Offers many skills and tips to help managers help employees improve their performance...the book suggests several ways to deepen trust and respect in the workplace." -Daniel H. Pink, Author of "Drive" and "A Whole New Mind"/pp "A highly positive approach for giving employees feedback without creating defensiveness or resentment, especially for performance issues or work behaviors that can't wait until performance reviews are conducted." -Jesse Gugino, Director of Continuing Education, State University of New York at Jamestown/ph3Product Description/h3pA how-to-manual for supervisors, managers, and HR professionals of easy-to-learn performance feedback skills typically not found in other resources./ppDetailed skills include the following. /pp Giving employees feedback to correct everyday situations, such as not following procedures, surfing the internet during work hours, or spreading negative gossip, etc./ppUsing the core feedback skill necessary for all types of performance appraisal./ppGiving feedback the way employees want to receive it so they're more likely to cooperate./pp Resolving employee resistance to feedback. /pp Creating feedback agreements with employees in advance to avoid arguments./p pResolving situations where employees agree to improve their performance and don't./ppPractical skills based on input and results from thousands of seminar participants and their direct reports, not theories./ppManagers will improve employee performance and develop far more collaborative and productive work relationships with their employees using these skills./ph3Author/h3pRoss Blake is a senior level trainer, a consultant, and speaker. For over 20 years, through seminars, coaching, and consulting projects, he's helped thousands of team leaders, supervisors, managers, HR professionals, and business owners improve their feedback and communication skills in order to improve employee performance and manager-employee work relationships. His clients include Fortune 500 and small to mid-size organizations./pp "Supervisors and managers in all types of workplaces can learn how to turn negative performance and behaviors at the time they occur into positive, win-win outcomes with these simple, straightforward and easy-to-learn skills."-Linda Hepp, Human Resources Manager (Retired), Alcoa, Inc./pp "If only I'd had this book 20 years ago! It would have saved me and my employees countless hours of debilitating, counterproductive stress."-Ken Weber, President, Weber Asset Management/p
Sklep: Libristo.pl
How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get Ross Blake Associates, Inc.
Książki / Literatura obcojęzyczna
h2How to Give Employees Performance Feedback & Resolve the Resistance You Know You're Going to Get! /h2 h3Reviews/h3 p "Based on solid experience, not theories, these practical skills resolve simple and complex feedback situations at all levels of the organization, and are about as easy-to-read and learn from as possible." -Julie O'Mara, President, O'Mara and Associates; Past National President, American Society for Training & Development; Author and Consultant/p p "Offers many skills and tips to help managers help employees improve their performance...the book suggests several ways to deepen trust and respect in the workplace." -Daniel H. Pink, Author of "Drive" and "A Whole New Mind"/p p "A highly positive approach for giving employees feedback without creating defensiveness or resentment, especially for performance issues or work behaviors that can't wait until performance reviews are conducted." -Jesse Gugino, Director of Continuing Education, State University of New York at Jamestown/p h3Product Description/h3 pA how-to-manual for supervisors, managers, and HR professionals of easy-to-learn performance feedback skills typically not found in other resources./p pDetailed skills include the following. /p p Giving employees feedback to correct everyday situations, such as not following procedures, surfing the internet during work hours, or spreading negative gossip, etc./p pUsing the core feedback skill necessary for all types of performance appraisal./p pGiving feedback the way employees want to receive it so they're more likely to cooperate./p p Resolving employee resistance to feedback. /p p Creating feedback agreements with employees in advance to avoid arguments./p pResolving situations where employees agree to improve their performance and don't./p pPractical skills based on input and results from thousands of seminar participants and their direct reports, not theories./p pManagers will improve employee performance and develop far more collaborative and productive work relationships with their employees using these skills./p h3Author/h3 pRoss Blake is a senior level trainer, a consultant, and speaker. For over 20 years, through seminars, coaching, and consulting projects, he's helped thousands of team leaders, supervisors, managers, HR professionals, and business owners improve their feedback and communication skills in order to improve employee performance and manager-employee work relationships. His clients include Fortune 500 and small to mid-size organizations./p p "Supervisors and managers in all types of workplaces can learn how to turn negative performance and behaviors at the time they occur into positive, win-win outcomes with these simple, straightforward and easy-to-learn skills."-Linda Hepp, Human Resources Manager (Retired), Alcoa, Inc./p p "If only I'd had this book 20 years ago! It would have saved me and my employees countless hours of debilitating, counterproductive stress."-Ken Weber, President, Weber Asset Management/p
Sklep: Libristo.pl
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